Shipping & Delivery Policy

Shipping

Orders received on working days before 4:30 p.m shall be shipped on the same day. All orders received after 4:30 p.m shall be shipped on the following working day

The Products are shipped through our courier partners. All products are shipped directly from outlet in Munnar, Munnar being a hill station, you may experience a delay of one or two days compared to the normal services.  

CHARGES

The charges for shipping products shopped at shop.kdhptea.com depends on the location to which you want your purchases to be shipped. The Shipping charges for the Oils (Liquid Items) and Items sold in Glass bottles may vary as per the terms of our delivery partner.

DELIVERY

The purchased products from shop.kdhptea.com will be shipped to the address provided by you in our website. Please ensure to verify the address entered by you before confirming your order to avoid incorrect delivery. If door to door delivery is not available by the courier. The courier would be sent to the courier branch nearest to PIN provided. In case of multiple orders, items may be shipped under single purchase orders. This is to facilitate quicker and safer shipping of various items. Your order dispatch time will be between 10.00 am to 6.00 pm unless otherwise specified. KDHP  is not responsible for delayed shipments in the event of service interruptions or failures caused by events, which are beyond the control of KDHP. These interruptions include but are not limited to transportation system, customs clearance issues, shipping carrier delays or cardholder's credit card or bank delays or acts of God.

PICK UP DELIVERY

KDHP also allows its customers to collect their purchased products, to feel and try their purchased products, through our designated pick up center at munnar, if they do not wish to opt for courier services.

TIME FRAME

All delivery dates posted online and offline are estimated lead times. Estimated lead times and delivery times are always subject to change without notification. Seller cannot be held responsible for any delay in delivery or extended lead times.

SHIPPING CHARGES

Shipping costs are based on weight and are calculated at the time of selecting the item. To reflect the policies of the courier companies we use, all weights will be rounded up to the next full kg.