All orders placed through shop.kdhptea.com are processed with a very short turnaround time and hence cancellation of orders are not possible.
Orders once shipped may not be returned. However, If you happen to receive a defective product, you can raise a returns and replacement query by sending an email to firstname.lastname@example.org within 2 days of the receipt. Be sure to attach an image of the item received so we can evaluate its condition.
Products acknowledged as ‘damaged’ or ‘defective’ will be replaced by us on receipt of the damaged product. Once we receive the item at our facility we will verify its condition and initiate the process of refund/replacement accordingly.
Orders once placed shall not be refund. however in genuine cases, you can contact us by email to email@example.com in the phone number available in the home page on the same day before shipment of the order.